Payment: Payment must be made in full before product is shipped. We accept visa, Master Card, Money orders and checks. We do not ship C.O.D.
Returns: All sale and clearance items are final sale.
American Cowboy's online return policy is 10 days from the day the item is shipped with tags intact, unwashed, unworn, and in the same condition as it was received regular priced items only. Recipient must contact the store within 3 days. The item must be mailed PRIOR to the 10 day deadline and RECEIVED in said 10 day deadline. A copy of the receipt must be included in the package. ***Store credit or exchange only*** If the shipping is paid by the seller, the cost of shipping will not be refunded in the event of a return. No refunds or credits will be issued until merchandise is received in store and inspected. ANY sale or flash sale items cannot be returned, refunded, or exchanged. We reserve the right to refuse a return.
All boots if returnable, will require a $15.00 restocking fee. Shipping fees are not refundable. Custom and special order items are not returnable. We reserve the right to determine if an item has been used, making it not returnable.
Claims: Claims for broken, defective, or incorrect shipments must be made within 5 days of receipt of goods. Merchandise that is evidently damaged upon receipt should not be accepted from the shipping carrier.
Shipment of goods: In stock items will be shipped within 48 hours of receipt of order. Out of stock discontinued or clearance items will be canceled. Please call to check availability of items. We are currently not shipping outside of the United States.
Pricing: All product specifications and prices are subject change without notice.